Report a Claim
To report a claim during regular business hours:
Our Claims Department can be reached at: 516-358-3561 or FirstReports@cuagency.com
For emergencies and 24 hours claim service, you can call our after hours and emergency claims service at 866-562-2942 or contact your carrier directly.
See the list below for your carrier’s direct reporting claims service number.
| AIG |
877-399-6442 |
| Atlantic Master Plan |
800-945-7461 |
| Chubb |
800-252-4670 |
| CNA |
800-262-2255 |
| Crum & Forster |
800-690-5520 |
| Firemans Fund |
888-347-3428 |
| One Beacon |
877-248-3455 |
| Tower |
888-856-5522 |
| Travelers |
800-238-6225 |
| Zurich |
800-987-3373 |
| Farmers – Personal Lines |
800-435-7764 |
| Travelers – Personal Lines |
800-252-4633 |
| AIG Personal Lines Home |
800-252-4633 |
| AIG Personal Lines Auto |
888-244-6163 |
Claim Reporting
Following are tips and information to assist you with the claim reporting process on how to file a business claim: www.iii.org/individuals/business/basics/fileaclaim/
Request Certificate of Insurance
To request a Certificate of Insurance – please contact your Service Team directly or send request to certificates@cuagency.com
Changes/Requests
To request changes to your current policy – please contact your Service Team directly or call (516) 358-3500 to be connected with a team member who can assist you.
CSR24 Portal
We recognize that for our customers, time can hold as much value as money. To ensure that you’re never forced to spend any more time than necessary attending to your insurance, we’ve streamlined the interaction process, giving you a faster way to file claims, access forms and request policy changes or certificates of insurance. It’s just one more way we help your business run more efficiently.
HR360
HR and Benefits Compliance at Your Fingertips – to access our online human resources library, visit HR360
Make a Payment
POLICY HOLDER ONLINE PAYMENT OPTIONS
For your convenience, we now accept payment via major credit cards and mobile payments. Click the Securfee link below to make a payment. Note that there is a credit card processing fee of 3.25% charged by the issuing bank.
securfee.com/cuagency
We also accept payment by ACH or Wire. Please contact your account servicer for details or call 516-358-3500.
