Contact Us

Report a Claim

To report a claim during regular business hours:

Our Claims Department can be reached at: 516-358-3561 or

For emergencies and 24 hours claim service, you can call our after hours and emergency claims service at 866-562-2942 or contact your carrier directly.

See the list below for your carrier’s direct reporting claims service number.

AIG 877-399-6442
Atlantic Master Plan 800-945-7461
Chubb 800-252-4670
CNA 800-262-2255
Crum & Forster 800-690-5520
Firemans Fund 888-347-3428
One Beacon 877-248-3455
Tower 888-856-5522
Travelers 800-238-6225
Zurich 800-987-3373
Farmers – Personal Lines 800-435-7764
Travelers – Personal Lines 800-252-4633
AIG Personal Lines Home 800-252-4633
AIG Personal Lines Auto 888-244-6163

Claim Reporting
Following are tips and information to assist you with the claim reporting process on how to file a business claim:

Request Certificate of Insurance

To request a Certificate of Insurance – please contact your Service Team directly or send request to


To request changes to your current policy – please contact your Service Team directly or call (516) 358-3500 to be connected with a team member who can assist you.

CSR24 Portal

We recognize that for our customers, time can hold as much value as money. To ensure that you’re never forced to spend any more time than necessary attending to your insurance, we’ve streamlined the interaction process, giving you a faster way to file claims, access forms and request policy changes or certificates of insurance. It’s just one more way we help your business run more efficiently.


HR and Benefits Compliance at Your Fingertips – to access our online human resources library, visit HR360

Make a Payment


For your convenience, we now accept payment via major credit cards and mobile payments. Click the Securfee link below to make a payment. Note that there is a credit card processing fee of 3.25% charged by the issuing bank.

We also accept payment by ACH or Wire. Please contact your account servicer for details or call 516-358-3500.

City Underwriting Agency, Inc.
2001 Marcus Avenue, Suite W180
Lake Success, NY 11042

Phone: 516-358-3500
Toll Free: 800-762-1784
Fax: 516-358-3540

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For your protection, coverage cannot be bound or changed via voicemail, email, fax or online via the agency´s website and is not effective until confirmed directly with a licensed agent.